Terms of Use

1. About the service

conserta.app provides diagnosis, remediation, and stabilization of sites affected by AI implementations or changes that compromised layout/UX, content, SEO, performance, integrations, automations, and security.

2. Proposals, pricing, and payment

Before starting, we will present scope, milestones, timelines, and budget (fixed price or hourly).

Start may depend on a deposit, scheduling availability, and necessary access.

Taxes and fees may apply. Payment methods and conditions are listed in the proposal.

3. Access, environment, and backups

You are responsible for providing valid access (hosting, CMS, DNS, APIs, providers).

We recommend—and when possible use—a staging environment before going live.

You maintain up-to-date backups. When hired, we can implement backup and rollback routines.

4. Execution and deliverables

We follow least-privilege, keep change logs, and clearly communicate risks/impacts.

We deliver a report with fixes performed and next-step recommendations.

SEO metrics and rankings depend on external factors; specific positions are not guaranteed.

5. Content, licenses, and IP

You warrant you have the right to use the content and materials provided.

Code and artifacts produced on demand will be licensed/assigned as defined in the proposal/contract.

Internal tools, generic templates, and know-how remain the property of conserta.app.

6. Confidentiality and NDA

We treat project information as confidential.

We can sign an NDA upon request. Confidentiality obligations survive service termination.

7. Support, stabilization, and SLAs

We provide a stabilization period after delivery (as per proposal).

Continuous monitoring, SRE/SLA, and extra support hours are optional services contracted separately.

8. Warranties and limitations

We apply best practices but do not guarantee specific results in search engines, sales, reputation, or KPIs dependent on third parties.

We are not liable for outages caused by external providers, client infrastructure failures, platform policy changes, CMS/plugin/theme updates, or events beyond our control.

Liability cap: limited to the total amount paid by the client to conserta.app in the 3 months prior to the event giving rise to the claim.

9. Termination

Either party may end the relationship by written notice.

Amounts proportional to services already performed and proven expenses will be due.

10. Communications

Official channels will be indicated in the proposal (e-mail, ticketing system, business WhatsApp).

General contact: me@conserta.app

11. Legal compliance

We observe Brazil’s Marco Civil da Internet, Consumer Defense Code, and LGPD. Data subject requests will be handled per the Privacy Policy.

12. Venue and governing law

Brazilian law applies. The venue is the courts of Limeira/SP, waiving any other, however privileged.

13. Changes to these Terms

We may update these Terms to reflect service changes. The current version will be on this page with the update date.