Cookie Policy

1. What are cookies?

Cookies are small text files stored in your browser. They enable features to work properly and help us understand how you use our services so we can continuously improve them.

2. How we use cookies

We use first-party and third-party cookies for the purposes below. On your first visit, we request your consent (LGPD, Art. 7, I). You can manage your preferences at any time.

2.1. Necessary Cookies (always active)

• Purpose: Ensure the site’s basic operation, security, load balancing, your session, and essential language/region preference.
• Legal basis: Legitimate interest (Art. 7, IX) and contract performance (Art. 7, V).
• Examples: PHPSESSID, cookie_consent (records your choices in this policy), anti-CSRF tokens.
• Typical duration: Session or up to 180 days (for cookie_consent).

2.2. Functional Cookies

• Purpose: Remember non-essential preferences (layout, accessibility, partially filled forms) and enable additional features (chat, embedded maps).
• Legal basis: Consent (Art. 7, I).
• Examples: Interface preferences, chat widget, media player.
• Typical duration: 1 to 12 months.

2.3. Analytics Cookies

• Purpose: Measure audience and performance (most visited pages, events, errors) in aggregate to improve the service.
• Legal basis: Consent (Art. 7, I).
• Examples: GCO Tecnologia (gcoanalytics) with anonymized IP; heatmap/performance monitoring tools if enabled.
• Typical duration: 1 to 24 months.

2.4. Marketing Cookies

• Purpose: Personalize ads, measure campaigns, and avoid excessive repetition.
• Legal basis: Consent (Art. 7, I).
• Examples: Meta/Facebook Pixel, Google Ads, affiliate networks.
• Typical duration: 1 to 24 months.

3. Third parties and international transfers

Some providers may process data outside Brazil. In such cases we seek adequate safeguards and appropriate contractual clauses. Common examples include Google (US/EU) and Meta (US/EU). See the providers’ policies: Google, Meta, and any others we may use.

4. How to manage your preferences

• On the site: use the “Cookie Preferences” button in the footer to accept/decline categories (Functional, Analytics, Marketing). Necessary cookies cannot be disabled.
• In your browser: you can block/delete cookies in settings (Chrome, Firefox, Safari, Edge). Blocking may impact site functionality.
• Do Not Track: we currently do not respond to DNT signals; use the manager above for granular control.

5. Data subject rights (LGPD)

Under Brazil’s LGPD (Law 13.709/2018), you may request:

• confirmation of processing and access to data;
• correction of incomplete, inaccurate, or outdated data;
• anonymization, blocking, or deletion of unnecessary or non-compliant data;
• portability, where applicable;
• information about sharing;
• withdrawal of consent and objection to processing based on legitimate interest.

6. Retention

We retain cookies only as long as necessary for the purposes indicated (see typical durations above) or as required by law.

The cookie_consent cookie stores your choices for up to 180 days, after which we may request consent again.

7. Changes to this policy

We may update this Policy to reflect legal, technical, or operational changes.

When that happens, we will update the date at the top and, where appropriate, notify you on the site.

8. Cookie summary

9. Contact

If you have questions, contact: me@conserta.app.